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Distributor
Representative
Representative Massmarket
Reference-Partner
Top-Partner
Partner
Shop in Shop PartnerThe Distributor is our wholesale agent for their respective region. They import our products and deliver them to the dealers in your area. The Distributor is not your direct contact for after-sales service, as this should always be offered by the dealer who you purchased from. If a product fault is confirmed by your dealer and cannot be restored to full working condition by them, the Distributor offers a full repair service to support the dealer. The Distributor is normally the last point of contact for our customers.
Top Partners have access to our premium product ranges, like the DS2 and RPM Lines. They also carry a variety of accessories and LPs. The Top Partner offers a high calibre consultation and is an excellent choice for finding your new audio love. All Top Partner classified dealers get the same training as our Partners, but enjoy further training in tonearm technologies, cartridges and how to correctly mount them. They should always be the first point of contact for their customers when a product needs servicing or repair.
The Partner is our entry-level dealer. They have access to a more limited product range, like the Debut line and our S2 electronics. They also carry a selection of accessories and LPs. The Partner is the perfect choice if you need assistance in finding your first turntable, or if you wish to upgrade your existing one. They receive basic training from the Distributor about analogue and digital technologies. The Partner should always be the first point of contact for if your product needs servicing or repair.
Reference Partners are our dealers that can offer the highest standard of support and care for your products. They have access to our whole range of products, including the highest level turntables and electronics. Reference Partners also receive special analogue and digital training to give their customers the best possible consultation. They should always be the first point of contact for their customers when a product needs servicing or repair.
Representatives have a similar function as our Distributors, but on a NONE exclusive base for a certain region. There can be more than one Representative per country. Unlike the Distributor, Representatives do not hold stock of ALL our products, but can order them on request from our Pro-Ject headquarter.
Representatives will also service or arrange repair for all products.
Representatives have also show rooms and retail office for direct customer purchase and demo of Pro-Ject products.
Representatives have also whole sale function for their territory.
Representatives Massmarket have a similar function to our Distributors, but they focus on lower priced entry-level products for bigger retail chain-stores. Unlike the Distributor, Representatives do not hold stock of our products. The Representative delivers Pro-Ject products only on demand; so when you order a product from them, they will order it from us. If a product needs servicing or repair, the Representative will be able to advise on how to proceed.
Shop-in-Shop partners are our dealers that can offer the highest standard of support and care for your products and, additionally, have a Pro-Ject branded area, used to exclusively display a wide range of our products. They have access to our whole range of products, including the highest level turntables and electronics. Shop-in-Shop Partners also receive special analogue and digital training to give their customers the best possible consultation.