All Pro-Ject Audio Systems products are produced under the highest possible level of quality control. Every single product runs through a four-hour testing procedure wherein the mechanical and electrical performances, as well as the sound characteristics, are checked. Only when the product satisfies our expert test team may it leave our factory.
To show our confidence in our products and as a way of offering long-term support to our customers, we offer a two year warranty that is managed by our local distributors (see list of distributors).
The Pro-Ject Audio Systems warranty is only valid for new products that are purchased from an authorised Pro-Ject Audio Systems retailer.
Authorised Pro-Ject Audio Systems dealers can be recognized by our partner program logos. The best - so called "REFERENCE PARTNERS" - are listed on our website under DEALERS. Our local distributor (see website International distributors) can also provide a comprehensive list of all authorized dealers in your area, as well as if a dealer is a PARTNER, TOP PARTNER or REFERENCE PARTNER. If a product was bought from a non-authorised dealer, the customer must claim their warranty directly with the retailer.
International Sales and Warranty
Please note that, in general, defective products should be returned to the dealer from whom the product was purchased. A copy of the original invoice or purchase receipt must be added in order to validate a correct warranty claim. If the product was bought in another country from an authorized Pro-Ject Audio Systems dealer, documents of import (customs) to your country must be added.
We always recommend customers purchase our products from a local Pro-Ject Audio Systems partner. Local Pro-Ject Audio Systems dealers always provide the best ratio of price, consultation, demonstration facilities and service.
In the unlikely event that you as a customer have a reasonable complaint and can prove a valid warranty, Pro-Ject Audio Systems, through their national sales organizations (some exceptions listed below) will repair the defective product free of charge (including labour and replacement parts) in any country where an official Pro-Ject Audio Systems distribution is represented.
This complements the national/regional legal requirements of trading partners or national sales organisations and does not restrict in any way the legal rights that you have as a customer.
Warranty: Terms and Conditions
A Pro-Ject Audio Systems warranty relates to claims of defects in materials and/or workmanship at the time of purchase. It does not cover:
Products from Pro-Ject Audio Systems are expertly engineered precision instruments, which can get damaged when wrongly used or transported. Packaging is a part of the product.
Please handle packaging and all accessories with care and store them away safely for future use.
If a product is shipped or transported for a warranty claim without the original packaging, or if it is not packed according to the instruction manual, the warranty shall be void, as any damage caused by transportation is not covered by guarantee.
We wish you lots of hours of music enjoyment with our products.
Pro-Ject Audio Systems